Ensuring project delivery and IT operations are running efficiently and effectively. Assurance services can validate the processes and procedures being used to deliver systems and services. The implementation of gap analysis skills are used to make recommendations for improvements in service delivery and enhancements to the quality of IT systems and services.
Trouble shooting skills are effectively implemented to resolve issues and deliver recovery plans and procedures. Having identified the sources of trouble, remedial action plans can be implemented to resolve the current issue and to prevent re-occurrence. A large part of operational trouble shooting can be eliminated by the availability and implementation of business contingency plans and procedures
Essentially, business delivery assurance is centred on the risk assessment and management against the common themes of project failure as listed below.