Business Analysis and Process Management

Business analysis involves understanding and documenting business processes as they currently stand or working to delivery a more improved delivery mechanism. In both cases a documented set of business process provides a platform of communication for how a business currently operates or how it wishes to operate in the future. Documenting existing processes with the view to improving efficiency can provide the framework to a business requirements catalogue for the delivery of technology solutions, and to facilitate with knowledge transfer between staff and between departments. Improvements in the flow of interdepartmental communication via revised business process can lead to enhancements in efficiency for the company as a whole. Analysis and process management services covered include

• Customer relationship management
• Facilities management and IT help desks
• Workflow Management
• Retail Systems
• Enterprise resource systems processes
• Financial services
• Human resource systems